Resources
DiaSys Documentation
We are happy to offer downloadable PDFs with detailed instructions and technical information about our laboratory instruments, diagnostic reagents, calibrators, and controls.
These documents are regularly updated to ensure the latest versions are available. Click the category below to find the document you need.
Need an Earlier Version?
Only the most recent versions of the documents are available to download online.
If you need an earlier version of a document, please CONTACT US >
Operator’s Manuals
Values Sheets
Safety Data Sheets
Reagent Instructions
Calibrators & Controls
Key to Symbols
FAQs
Frequently Asked Questions
We’ve compiled a list of common questions about our company, veterinary division, products, and services to assist you. Have an additional inquiry? Contact Us >
Call 8A - 5P ET
(800) 466-9106
Where is DiaSys USA located?
Visit DiaSys Diagnostic Systems, USA (DiaSys USA) at 28287 Beck Road, Building D15, Wixom, MI 48393. Our office hours are from 8 am to 5 pm ET. Get Driving Directions >
Is DiaSys USA hiring?
Yes, we are actively seeking talented individuals to join our dynamic team in Wixom, MI. Explore our current career opportunities and apply online today to start your journey with us. Go to Careers Page >
Where is the DiaSys global headquarters?
Explore the heart of DiaSys Diagnostic Systems GmbH in Holzheim, Germany, focusing on innovative human diagnostic solutions. Visit DiaSys HQ Website >
In addition to the USA, DiaSys maintains offices in Brazil, India, and Indonesia. Visit DiaSys Worldwide >
What types of veterinary products do you sell?
DiaSys USA offers a comprehensive range of high-quality veterinary laboratory and point-of-care instruments, associated replacement parts, and consumables. Additionally, we provide diagnostic reagents, calibrators, and controls. Explore All Products >
Have a product question about our products? Contact Us Today! >
How can I buy DiaSys USA products?
Clients in the USA can purchase products directly from our online shop. Shop Online Now >
Orders can also be placed directly with our sales team by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET. Need a quote? Submit a Quote Request >
What payment methods do you accept?
We accept all major credit cards via our online store and can also process checks and wire transfers through our sales team. Need more information? Contact Us >
Can I order with a purchase order?
We accept purchase orders in our online shop. Enter the PO# in the field provided during checkout. Go to Shop >
Purchase orders can also be submitted directly to our sales team. Contact us at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, to get started.
I need support for my laboratory instrument, what do I do?
Access detailed operator’s manuals and essential resources on our dedicated resources page. Go to Resources Page >
For personalized assistance, contact our knowledgeable team at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or use our convenient web form. Submit Support Request >
Do you have remote access for troubleshooting and support?
Yes, we offer convenient remote access to ensure seamless troubleshooting and support for your laboratory instruments. Reach out to us at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or via our web form: Submit Support Request >
Do you offer demonstrations of your laboratory instruments?
Experience our cutting-edge instruments firsthand by scheduling a demonstration with our sales team. Submit Request Today! >
You can also visit our booth at an upcoming exhibition or conference. Go to Schedule >
Do you offer onsite or remote training sessions?
Yes, we provide both onsite and remote training sessions on how to operate and maintain your veterinary laboratory instruments. Rest assured, our team can get you up and running quickly. Reach out to us for more details! Contact Us Today! >
Do you offer onsite or remote maintenance services?
Ensure peak performance with our comprehensive onsite and remote maintenance services.
1-year and 5-year service contracts are available for all laboratory instruments. Visit our shop, select your instrument, and click “Service Contracts” for complete details. View All Instruments >
Reach out to us today to learn more about our stellar support services. Contact Us >
What countries do you ship to?
What are your shipping options and rates?
I need new parts and/or consumables for laboratory instruments, how do I buy them?
You may also contact our dedicated sales team at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or submit a request via our web form. Submit Request >
Where can I find detailed specifications about your laboratory instruments?
Dive into technical specifications by selecting your desired instrument from our online shop. View Laboratory Instrument List >
Where can I get an operator’s manual for your laboratory instruments?
View, download, and/or print detailed operator’s manuals and technical information directly from our website. Go to Resources Page >
Where can I find value sheets, safety data sheets, or keys to symbols?
Convenient access to PDFs of these essential documents are available on our website. Go to Resources Page >
Where can I find reagent instructions?
View, download, and/or print detailed instructions for our reagents from our resources page. Go to Resources Page >
What are the customization options for your instruments?
Unlock the full potential of your lab instruments with our versatile customization options! From optimizing for low sample volumes to handling high and low concentrations and open channels, we offer solutions tailored to your needs.
Technical specifications are available online. Select an Instrument >
Please reach out to our sales team for more information regarding product customization. Contact Us Today! >
Are your reagents compatible with instruments from other manufacturers?
Yes, our reagents are designed for compatibility with instruments from all major veterinary diagnostic laboratory equipment manufacturers. Go to Compatibility List >
Do you offer discounted pricing for bulk purchases or specific customer groups?
Unlock exclusive savings with our discounted pricing options for bulk purchases and specific customer groups. Contact our sales team to learn more. Submit Inquiry >
What are your service contracts and how do they work?
Keep your equipment up and running smoothly with optional 1-year and 5-year service contracts available for all laboratory instruments. Visit our shop, select your instrument, and click on “Service Contracts” for complete details. View All Instruments >