Resources

PDF Download

Veterinary Instrument Instructions / Operator’s Manuals

Click the document title below to view, download, or print the associated PDF.

documents

Need an Earlier Version?

Only the most recent versions of the documents are available to download online.

If you need an earlier version of a document, please CONTACT US >

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respons®910VET Analyzer

Software Version 4 – Revision B – June 2015

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EXIAS e|1 VET Analyzer

Version 3.3 – Jul 2024

FAQs

Frequently Asked Questions

We’ve compiled a list of common questions about our company, veterinary division, products, and services to assist you. Have an additional inquiry? Contact Us >

phone

Call 8A - 5P ET

(800) 466-9106

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Where is DiaSys USA located?

Visit DiaSys Diagnostic Systems, USA (DiaSys USA) at 28287 Beck Road, Building D15, Wixom, MI 48393. Our office hours are from 8 am to 5 pm ET. Get Driving Directions >

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Is DiaSys USA hiring?

Yes, we are actively seeking talented individuals to join our dynamic team in Wixom, MI. Explore our current career opportunities and apply online today to start your journey with us. Go to Careers Page >

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Where is the DiaSys global headquarters?

Explore the heart of DiaSys Diagnostic Systems GmbH in Holzheim, Germany, focusing on innovative human diagnostic solutions. Visit DiaSys HQ Website >

In addition to the USA, DiaSys maintains offices in Brazil, India, and Indonesia. Visit DiaSys Worldwide >

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What types of veterinary products do you sell?

DiaSys USA offers a comprehensive range of high-quality veterinary laboratory and point-of-care instruments, associated replacement parts, and consumables. Additionally, we provide diagnostic reagents, calibrators, and controls. Explore All Products >

Have a product question about our products? Contact Us Today! >

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How can I buy DiaSys USA products?

Clients in the USA can purchase products directly from our online shop. Shop Online Now >

Orders can also be placed directly with our sales team by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET. Need a quote? Submit a Quote Request >

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What payment methods do you accept?

We accept all major credit cards via our online store and can also process checks and wire transfers through our sales team. Need more information? Contact Us >

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Can I order with a purchase order?

We accept purchase orders in our online shop. Enter the PO# in the field provided during checkout. Go to Shop >

Purchase orders can also be submitted directly to our sales team. Contact us at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, to get started.

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I need support for my laboratory instrument, what do I do?

Access detailed operator’s manuals and essential resources on our dedicated resources page. Go to Resources Page >

For personalized assistance, contact our knowledgeable team at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or use our convenient web form. Submit Support Request >

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Do you have remote access for troubleshooting and support?

Yes, we offer convenient remote access to ensure seamless troubleshooting and support for your laboratory instruments. Reach out to us at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or via our web form: Submit Support Request >

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Do you offer demonstrations of your laboratory instruments?

Experience our cutting-edge instruments firsthand by scheduling a demonstration with our sales team. Submit Request Today! >

You can also visit our booth at an upcoming exhibition or conference. Go to Schedule >

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Do you offer onsite or remote training sessions?

Yes, we provide both onsite and remote training sessions on how to operate and maintain your veterinary laboratory instruments. Rest assured, our team can get you up and running quickly. Reach out to us for more details! Contact Us Today! >

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Do you offer onsite or remote maintenance services?

Ensure peak performance with our comprehensive onsite and remote maintenance services.

1-year and 5-year service contracts are available for all laboratory instruments. Visit our shop, select your instrument, and click “Service Contracts” for complete details. View All Instruments >

Reach out to us today to learn more about our stellar support services. Contact Us >

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What countries do you ship to?

Orders placed through our online shop ship to locations within the USA. For international orders, contact our sales team directly by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET. Contact Sales Team >
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What are your shipping options and rates?

We streamline shipping by consolidating items whenever possible to reduce waste and cost. For detailed shipping estimates and options, contact our sales team directly by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET. Contact Sales Team >
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I need new parts and/or consumables for laboratory instruments, how do I buy them?

Conveniently purchase consumables and parts through our online shop. Shop Consumables & Parts >

You may also contact our dedicated sales team at (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or submit a request via our web form. Submit Request >

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Where can I find detailed specifications about your laboratory instruments?

Dive into technical specifications by selecting your desired instrument from our online shop. View Laboratory Instrument List >

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Where can I get an operator’s manual for your laboratory instruments?

View, download, and/or print detailed operator’s manuals and technical information directly from our website. Go to Resources Page >

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Where can I find value sheets, safety data sheets, or keys to symbols?

Convenient access to PDFs of these essential documents are available on our website. Go to Resources Page >

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Where can I find reagent instructions?

View, download, and/or print detailed instructions for our reagents from our resources page. Go to Resources Page >

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What are the customization options for your instruments?

Unlock the full potential of your lab instruments with our versatile customization options! From optimizing for low sample volumes to handling high and low concentrations and open channels, we offer solutions tailored to your needs.

Technical specifications are available online. Select an Instrument >

Please reach out to our sales team for more information regarding product customization. Contact Us Today! >

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Are your reagents compatible with instruments from other manufacturers?

Yes, our reagents are designed for compatibility with instruments from all major veterinary diagnostic laboratory equipment manufacturers. Go to Compatibility List >

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Do you offer discounted pricing for bulk purchases or specific customer groups?

Unlock exclusive savings with our discounted pricing options for bulk purchases and specific customer groups. Contact our sales team to learn more. Submit Inquiry >

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What are your service contracts and how do they work?

Keep your equipment up and running smoothly with optional 1-year and 5-year service contracts available for all laboratory instruments. Visit our shop, select your instrument, and click on “Service Contracts” for complete details. View All Instruments >

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What do I do if I have concerns about product certifications, quality standards, or regulatory compliance?

Your safety and satisfaction are our top priorities! Contact us directly at (800) 466-9106 or submit a request via our web form for any inquiries regarding product certifications, quality standards, or regulatory compliance. Contact Us >
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Do you offer a warranty on your products?

Absolutely! We stand behind our products with comprehensive warranties. For specific details and peace of mind, contact our dedicated customer service team by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET. Contact Us Today >
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What is your return policy?

Rest assured, we offer a flexible return policy allowing returns within 30 days of purchase. For details and assistance, reach out to our dedicated customer service team by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET. Contact Us Today >
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I'm interested in becoming a reseller of DiaSys products, is this an option?

Join our network of successful resellers! We welcome new partnerships and look forward to discussing how you can become a valued reseller of DiaSys products. Contact us today for more information by calling (800) 466-9106, Monday to Friday, 8 am to 5 pm ET, or reaching out via our web form. Submit Inquiry Today >