respons®910VET Service Contract
DiaSys USA offers 1-year and 5-year service contracts for respons®910VET in tiers:
Tier 1
• Unlimited phone support, 8a – 5p ET
• All repairs, excluding parts
• All required updates to hardware and software
Tier 2
Support provided in Tier 1, plus:
• One (1) standardized quality check per year to demonstrate the accuracy and precision of the instrument
• One (1) preventive maintenance per year, either remotely or in-person at the discretion of the DiaSys technician
• Parts need for repairs, excluding light bulbs and probes
Tier 3
Support provided in Tier 1 and Tier 2, plus:
• 100% in-person preventative maintenance
• All parts needed for repairs, including light bulbs and probes
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Our Strengths
Why DiaSys USA?
DiaSys USA stands out in the veterinary diagnostics industry due to our unwavering commitment to providing innovative, accurate, durable, and customizable solutions that are superior to those of our competitors. Coupled with our top-tier support services, we can meet and exceed the unique needs of our veterinary clients, from small offices to large research facilities.
Quality Products
Our diagnostic instruments use proven, innovative technology to ensure the highest accuracy, efficiency, and durability.
Custom Solutions
We can deliver specialized assays, unique reagent formulations, and tailored support services to enhance your diagnostic capabilities.
Stellar Support
We offer unmatched support to ensure smooth operations, from installation and training to maintenance and troubleshooting.